FREQUENTLY ASKED QUESTIONS
Everything you need to know about the HITMKR platform.
What does it cost to start?
Start free — no monthly subscription required. Keep more of what you earn with our low 20% platform fee on music sales and just 5% on merch and tickets. Upgrade anytime to unlock advanced marketing tools and pay 0% platform fees.
How fast can I launch my direct-to-fan store?
Most artists go live in under 10 minutes—pick a template, add your music or products, and connect payouts. No code required.
Do I keep my fan data and content?
Yes. 100%. Your email list, phone numbers, purchase history, and content are yours. Export anytime.
Free plan: platform fee per transaction (20%). Paid plans: zero fees + more features. No hidden setup fees and you can cancel anytime. Stripe charges a payment processing fee - 2.9% + 30cents and paid directly to Stripe.
Yes. Use a custom domain (e.g., yourname.com) or a free HITMKR domain. We’ll guide you through DNS so it’s quick and painless.
Connect your bank via Stripe. Sales are paid out on Stripe’s standard schedule. You can track revenue and pending payouts in your dashboard.
Yep. One storefront, one checkout. Sell tickets, music, bundles, merch, and digital downloads side-by-side.
Yes—import CSVs for email/SMS lists and products. Our tools can help you migrate so you don’t start from zero.
We support global payments through Stripe, major cards, Apple Pay/Google Pay, and multiple currencies (subject to Stripe availability).
Built-in broadcasts and automations. Capture emails/phone numbers at checkout and from links in bio. No separate tools required.
You control your refund policy. We provide tools for issuing refunds and handling disputes through Stripe.
Yes. Payments run through Stripe (PCI-compliant). We provide GDPR/CCPA controls and subscription opt-in tools for email/SMS.
Still have questions?